1. Warranty conditions

1.1 The product is warranted free of charge if all of the following conditions are met:

- The product is covered by a warranty from the Manufacturer or Distributor.

- The product has a technical defect caused by the Manufacturer.

- The warranty period on the warranty card is still valid. (if any) or the bill of sale (invoice or document).

- The delivery slip (invoice or voucher) is intact, not patched, crossed out, or repaired or smeared.

- Export slip (invoice or document) with full information: product name, product code, date of shipment, name of customer, address.

- The manufacturer's warranty stamp and seal stamp (if any) on the product are intact.

1.2 The product is not covered by the warranty or will incur a warranty fee if it falls into one of the following cases:

- The product is not covered by the warranty from the Manufacturer or distributor.

- The product does not satisfy one of the warranty conditions in section 1.1.

- The product model number and information provided by the customer do not match the information declared when the customer buys the product.

- Customers arbitrarily intervene in product repair or repair at repair centers that are not authorized by KTECH.

- The product is damaged due to user error, and the damage is not covered by the manufacturer's warranty.

- In case of incurring warranty fees, KTECH's customer service staff will advise customers with full information before carrying out warranty procedures.

1.3 Warranty Period

The warranty period is calculated from the date of purchase or from the date of manufacture depending on the type of product specified when the customer purchases and receives the product from KTECH. For commercial customers, the warranty period is calculated from the time the goods are handed over to the user (with invoices and documents proving the source of goods).

2. Method of application of warranty

2.1. Warranty location

- Warranty location: Please contact KTECH's customer service department directly (hotline: 024.3818.6233/99)

- KTECH customer service support will support and guide customers on how to participate in Binh Minh's product warranty system.

- All contact information of KTECH is printed on invoices, vouchers or delivery notes.

2.2. Warranty period

In any case, the duration of the product warranty depends on the extent of the damage to the product/equipment or the availability of our replacement equipment/product. The customer will receive specific notice from KTECH (1) at the time we receive the product for warranty. In case you bring the product to the Repair Center without the authorization of KTECH or (2) in case the customer disassembles (repairs) without the consent of KTECH, that product/device will no longer receive a warranty policy from KTECH.

In any case, KTECH will not be responsible for any damage or loss that occurs if you do not follow the instructions specified in this Warranty Policy.

3. Return of products

- Goods when customers receive goods that are not in accordance with the order: wrong design or insufficient quantity.

- The product when delivered is irreparable damage or a defect from the manufacturer.

We will exchange the product for the customer. Products that want to be exchanged or returned need to keep the product intact, unused, or have a mechanical impact on the product. There is no need to have a label or a broken box. No distortion or deformation.